LEGAL REFERENCE

Privacy Policy jo aap ke liye likhi gayi

q50 par aap ka personal data aur financial information secure rahe, yeh hamara pehla faraz hai. Yeh privacy policy batati hai ke hum kaun si information collect karte...

Data encryption standardLocal payment securityAccount privacy controlsWithdrawal verification process
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q50 Privacy Policy jo aap ke liye likhi gayi

Hamari privacy posture aur qanoon ke tatbeeq

q50 Pakistan mein operate karta hai aur jahan local qanoon ijazat deta hai wahan apne services offer karte hain. Jab aap account banate ho to hum aap se naam, email, phone number aur address maangte hain taa ke withdraw karte waqt identity verify ho sake. Financial transactions ke liye hum banking details record karte hain lekin yeh information kabhi third-party ko nahi

dete bina aap ki permission ke. Account security ke liye hum login activity, IP addresses aur device fingerprints store karte hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

Rابطے KA RASTA

Privacy concerns ke liye contact kaise kariye

Team online

Email Support

Privacy se mutaliq koi bhi sawaal ke liye [email protected] par likhiye. Hum 24 ghante mein jawab dete hain aur aap ke concern ko seriously lete hain.

Account Settings

Aap ke account mein Privacy & Security section jaye aur apne personal data ko manage kariye. Login history, connected devices aur two-factor settings dekh sakte ho.

Data Request

Apne stored data ki copy mangne ke liye in-app request tool use kariye ya support team se contact kariye. 30 din mein complete data export milegaa.

SECURITY KI BUNIYAD

Kaise hum aap ke information ko mehfooz rakhte hain

SSL Encryption

Tamam communication q50 aur aap ke browser ke beech encrypted rehta hai. Yeh banking-grade security hai jo financial data ko safe rakhti hai.

Payment Gateway Security

JazzCash, Easypaisa, SadaPay aur Raast ke saath hamara integration directly un ke secure APIs se hota hai. Koi intermediary nahi, direct connection.

Account Verification

Withdrawal ke waqt hum identity confirm karte hain aur account ownership verify karte hain. Yeh fraud rokne aur aap ke funds surakshit rakhne ke liye lazmi hai.

Data Retention Policy

Hum sirf utni information rakhte hain jitni account operations ke liye zaruri hai. Inactive accounts ka data niyam ke anusar delete hota hai.

No Third-Party Selling

Aap ka email, phone ya gaming behavior kisi advertiser ya marketing company ko nahi dete. Internal analytics ke liye use hota hai, bas.

Compliance Review

Privacy policy hamara legal team aur compliance officers ne tayyar kiya hai. Yeh Pakistan ke data protection standards ke saath align hai.

Kya hum alag tareeqe se privacy handle karte hain

Transparent Data Use
Hamara policy likha hai plain Roman Urdu mein, legal jargon ke baghair. Aap samajh sakte ho ke aap ka data kaha ja raha hai.
Pakistani Payment Focus
JazzCash, Easypaisa, SadaPay aur Raast ke data flows sirf Pakistan borders mein rehte hain. International servers par backup nahi jate.
User Control Priority
Account settings mein aap personally apne notification preferences, data visibility aur tracking options control kar sakte ho.
No Behavioral Selling
Hamari gambling behavior data third parties ko marketing research ke liye nahi milti. Sirf responsible play signals log karte hain.
Withdrawal Security
Withdraw request ke waqt aap ko OTP aur email confirmation dono chahiye. Dual verification se account takeover se bachao milti hai.
Clear Retention Timelines
Closed accounts ka data 12 mahine baad delete hota hai. Active accounts ka transaction history 7 saal tak rakhi jati hai, legal requirement ke liye.
Support Accessibility
Privacy concerns ke liye hum dedicated support channel rakhe hain, na general help desk ke beech gumshuda ho jaoge.

Privacy features jo aap ko milte hain jab aap account khol lete ho

Login History Dashboard

Har login ko dekh sakte ho—device type, location, time. Agar koi unknown login dikhe to immediately password change kar sakte ho.

Session Management

Multiple devices par simultaneously active sessions dekh aur close kar sakte ho. Agar laptop par kisi ne login kiya to usse logout kar do.

Email Change Protection

Email address change karne ke liye old aur new dono se confirmation chahiye. 24 ghante mein confirmation na ho to change revert ho jata hai.

Withdrawal Address Lock

Pehli baar jab kisi address par withdrawal request karo to verification karti hai. Dubara same address nahi, confirmation tab lejati hai.

Two-Factor Authentication

SMS ya authenticator app dono se 2FA set kar sakte ho. Login, withdrawal aur sensitive settings ke liye second factor mandatory ho jaata hai.

Data Export Tool

Jab chahiye apne sab data ki copy download kar sakte ho—account history, transactions, personal info, sab kuch.

Privacy ke baare mein zyada pooche jane wale sawaal

Active account jo data daily use hota hai woh permanent rakha jata hai jab tak aap account use kar rahe ho. Closed account ka data 12 mahine mein permanently delete hota hai. Transaction records compliance ke liye 7 saal rakhe jate hain.

Bilkul nahi. Aap ka gaming history, deposits aur withdrawals sirf hamara internal analytics mein use hote hain. Na kisi marketing company ko dete hain, na kisi advertiser ke paas bhejte hain.

Transaction ID, amount, timestamp aur confirmation status store karte hain. Lekin aap ke actual bank account number ya PIN kabhi nahi dete. Banking-grade encryption mein sab stored rehta hai.

Hamara security setup aisa hai ke ek account hack se pura database expose nahi ho sakta. SSL encryption, firewalls aur regular security audits se data mehfooz rehta hai. Agar kisi user ke account se unauthorized access ho to usse immediately isolate karte hain.

Account settings mein aap apna phone number aur address change kar sakte ho. Lekin KYC verification ke liye jo initial data submit kiya tha woh withdrawal records mein retain karna padta hai.

Login ke waqt approximate location (city level) record hota hai security ke liye—suspicious logins detect karne mein madad deta hai. Lekin real-time location tracking nahi hota aur GPS data store nahi karte.

Major changes ke liye email notification milega. Aap support team se contact karke policy history bhi dekh sakte ho. Policy updates hamara transparency page par log hote hain.